[PConline Information] In the consumer society where the customer is God, only a small part of a company's product development is good or bad. It depends on the promotion of technology, and more depends on the customer's service. For the color TV industry maintenance, maintenance difficult and many other issues, Samsung proposed a long-range service concept, designed to create a reputation for serving customers. The so-called remote service remote management refers to a solution. When a user uses the television process to get a problem, they can contact the customer service by dialing a phone and then connect to a remote server through Remote Management on the TV to diagnose TV discovery problems. , and solve problems remotely for customers.
As the TV industry's first chair, "Samsung" has been implementing remote service solutions for its television products since 2011. It has been experiencing three years since then. Users can use Samsung's remote service solutions, call center agents or technicians to gain access to the user's TV and diagnose and remotely repair the TV.
When there is a problem with your TV, for example, the TV screen is very dark. In the past, did you use your remote control to toss it there? Samsung TV refuses to do this. At this time, you only need to call the Samsung Customer Service Center. Under the guidance of the staff, turn on the TV Remote Management to ensure that your TV is connected to the remote server, and you can realize fully automated remote diagnosis and solve it. , Of course, in order to facilitate you to provide remote services again in the future, your setup information will be saved on Samsung's server.
How to run remote management and get a PIN
If the customer wants to diagnose his Samsung device, upgrade the latest firmware version, or reset it, they first need to contact the Samsung call center. Then according to the guidance of 400, please go to Project - Support - Select Remote Management, for this service, customer needs agree to the terms of service. (2013 and later models are included in the initial setup terms.) After the customer agrees to these terms, they can see and hear the 8-digit PIN code, which 400 can use to connect the user's device over the Internet.
400 How to Start Remote Management Services
When the input model code is suitable for remote service, the bottom remote button is available. Then click on the remote button, 400 can see the remote website. The negotiation number and customer information will be transmitted to the remote management website. Otherwise you can only enter the address bar by entering the remote management site. After entering the remote management website, please input the pin code obtained from the customer TV. The remote management service then proceeds depending on the needs of the user.
In order to allow users to more fully understand Samsung's remote management, the next step through a video for everyone to show more detailed.
To sum up, the six major advantages that can be achieved with Samsung's remote service solution:
1. Can achieve firmware upgrade for customers, allowing users to maintain the latest and fastest system TV operation;
2. Can solve problems for customers for the first time and reduce customer TV downtime;
3. It can perform various aspects of debugging (such as images, audio, etc.) according to the different needs of customers;
4. The remote server can realize the backup of the setting of the television and restore the user's custom settings;
5. Samsung Remote Service Solution can remotely reset your TV to restore the factory defaults, after which users can restore custom settings via connection;
6. Optimized smart hub management, sharing the latest interface with TV in time, allowing users to experience Samsung's content services.
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